Terms & Conditions
Hours of Operation:
Monday - Thursday
9am-5pm CST
Fridays, Weekends + Holidays
Office Closed
General Payments + Expenses:
In order to begin projects, a full payment or deposit has to be made. No work will start if invoices aren't paid.
Services $160 and under must be paid in full. No exceptions.
All balances must be paid upon final design approval, before final files are delivered, & website is transferred.
The client shall reimburse the designer, if they have any specific requests for additional stock photography, artwork, fonts and/or material needed for their project.
Picture This Media Group reserves the right to suspend work & withhold delivering of any project documents until past due balances/late fees are paid.
Late fees will be issued if invoices aren't paid upon the agreed deadline. Late fees are $20.
Payment Plans:
Payment plans are bi-weekly or weekly payments only. No exceptions.
Before committing to a payment plan, please be sure that you will be able to make said payments on agreed dates. If you fail to make your payments without notice, it will either result in a late fee, or cancellation of project.
If in the rare case you are no longer able to make your payments, your project will be placed on hold until a final agreement is made between the client and designer. No designs will be transferred until balances are paid.
Delayed Payment and Information:
If a client reserves a spot by paying a deposit for a design, and fails to communicate within a reasonable amount of days (7 business days), client's project will be canceled and a fee is applied to restart the project (an additional deposit).
Client will not receive any refunds for delayed projects.
Web design projects will not be booked nor started without photography. Failure to provide photography when booking a web design service, will void your project & you’ll receive a full refund of your deposit.
Photography must be prepared PRIOR to booking your web design services.
Revisions & Alterations:
Client will be given no more than 2 of revisions at each stage of the design. If further revisions are requested, Picture This Media Group will bill the client at a flat rate of $10 per round. Additional revisions may result in a delayed completion date.
Cancellation:
Both parties understand that Client or Designer may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. If the project is terminated before services has been fully fulfilled, Picture This Media Group will retain the non-refundable deposit. If the client decides to cancel the service after final approval is made, Picture This Media Group reserves the right to keep the full payment amount.
Client Responsibilities:
Client will provide accurate, complete and timely information, materials and feedback to Picture This Media Group.
Client will approve and proof-read all final designs, copy, publicity proofs and test sites.
Picture This Media Group will make all efforts to ensure that no information is misrepresented. However, client assumes all responsibility for content.
Picture This Media Group is not responsible for any misspelling of content or any absent information that was not included in the email or documents. When proofs are sent to the client, the client is expected to take a careful look at any misspelling or missing information that they want to be corrected.
Copyright & Credit:
Picture This Media Group agrees to create original work for the client, free of plagiarism. The Designer holds copyright of any work created during this project until final payment has been made and files have been handed over. Client then holds copyright of the work once all work is delivered. Once Client holds ownership of the copyright, the original work should not be altered in any way.
Picture This Media Group can use samples, photographs or screenshots of the work created under this agreement, for promotional purposes (such as our website/social media outlets) once the project has been made public. The following credit should be mentioned on all publicity/promotion of this project from Picture This Media Group.
For websites, if you decide to keep our link within your footer, the text must be no smaller than 10pt & must be visible for viewers to see. Our link should not be removed unless our work is no longer showcased on your website. Should we discover that our link is no longer present, but our work still is - you will be charged a $50 credit removal fee, if invoice is not paid legal actions will follow suit. We do not require our credentials on business cards, branding templates, printed flyers, logos, web graphics (such as: web banners, motion graphics), labels, or other printed materials. Showcasing your projects within our portfolio is our way of bringing in new customers & free exposure for your brand.
Confidentiality:
Picture This Media Group acknowledges that they may have access to information which relates to the client’s products, creative works, marketing strategies, projects and other information. Designer agrees to protect the confidentiality of this information. All communication between the client & designer is strictly confidential. Anything discussed between the two (ideas, visions, email addresses, photos, financial information, login information, etc) will not be released to anyone.
Limitation of Liability:
Illness, injury, or other events beyond Picture This Media Group’s control, such as fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length. Client agrees that they shall not hold Picture This Media Group liable for any incidental or consequential damages that arise from the designer’s failure to perform any aspect of the project in a timely manner.
Rush Fees
Rush fees are available for digital designs, web designs & branding designs.
For Digital Designs: +$50 (24-48 hour turnaround time)
For Brand Designs: +$120 (72 hours - 1 business week turn around time)
For Web Designs: +350 (1-2 business week turnaround time)